Refund Policy

---

You acknowledge and understand that transactions successfully made using Whyqiqi.com are final. No refunds will be issued unless expressly specified.

In the event that a refund will be made to you, the time frame to credit the refund back to your bank or payment service account shall depend on the payment channel used by your bank or payment service provider.

Whyqiqi.com will not process any refunds for successful purchases made. All transactions are non-refundable unless required otherwise by law. If a refund is required by law in your jurisdiction, then Whyqiqi.com shall at its sole discretion determine a transaction is refundable, but only if your purchase has not been consumed or redeemed. All refunds will be credited back to your bank or payment service provider.

Right of refund/withdrawal/cancellation not applicable. However, if you have made your purchase, you solely at will or change your mind about the transaction before the delivery of the product has occurred, then Whyqiqi.com shall at its sole discretion determine a transaction is refundable.

Refunds will not be considered in the following situations:

i. You have verified and confirmed receipt of the order.

ii. The transaction is not between Whyqiqi.com and you as the buyer.

iii. You change your mind after taking delivery of items.

iv. You made a mistake in buying a top-up. We assume no liability for wrong or mistaken orders made by you due to negligence or incorrect information provided.

v. Criminal action or fraudulent claims. We reserve the right to pursue legal action and permanently suspend a buyer’s account in any of these cases. We assume no liability for any loss as a result of these events including loss of account access, account suspension, or banning of the account.

Whyqiqi.com may provide support to you to resolve a dispute that arises from a transaction.

Whyqiqi.com may determine that a mistake has been made that affects you. If Whyqiqi.com determines that you have been incorrectly charged or overcharged, then Whyqiqi.com will arrange a refund to rectify the mistake.